Terms and Conditions

Last updated: November 16, 2024

Welcome to Zush Sdn Bhd! By accessing and using our website (https://www.zush.com.my), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging with our Service.

If you do not agree to these Terms, please refrain from using our website or services.

1. Definitions

  • Company: Refers to Zush Sdn Bhd, located at 17, Jalan Bagan 29, Taman Galeri Bagan, 13400 Butterworth, Pulau Pinang.
  • Service: Refers to the website and related services provided by the Company.
  • User: Refers to the individual or entity accessing the Service.
  • Product: Refers to items, including custom-made jerseys and other merchandise, available for purchase on the website.

2. Use of Website

  • Users must be at least 18 years of age or have parental/guardian consent to use our website.
  • Users agree to provide accurate and up-to-date information during any registration or purchase process.
  • The Company reserves the right to terminate accounts or refuse access to the Service if terms are violated.

3. Products and Pricing

  • All products are subject to availability.
  • Prices are listed in Malaysian Ringgit (MYR) and include applicable taxes unless otherwise stated.
  • The Company reserves the right to change product prices or discontinue products without prior notice.

4. Orders and Payments

  • Orders are confirmed only after payment is successfully processed.
  • The Company accepts multiple payment methods, including local and foreign credit/debit cards, and online bank transfers.
  • The Company is not liable for delays caused by payment gateway errors or user mistakes during payment.

5. Custom-Made Products

  • All custom-made jerseys are tailored to user specifications.
  • Users are responsible for ensuring the accuracy of all custom design requests before finalizing orders.
  • Custom orders are non-refundable unless there is a defect or error attributable to the Company.

6. Shipping and Delivery

  • The Company ships locally within Malaysia and internationally to select countries.
  • Delivery times are estimates and may vary due to unforeseen circumstances (e.g., courier delays or customs).
  • Tracking information will be provided once an order is shipped.

7. Returns and Refunds

  • Custom-made items are non-returnable unless defective or incorrect.
  • Refund requests must comply with the Company’s Refund Policy.
  • The user is responsible for return shipping fees unless the return is due to the Company’s error.

8. Intellectual Property

  • All content, including text, images, logos, and designs on the website, is the property of Zush Sdn Bhd and is protected by copyright laws.
  • Users may not reproduce, distribute, or exploit any content without explicit permission from the Company.

9. Limitation of Liability

  • The Company is not liable for any indirect, incidental, or consequential damages arising from the use of the website or purchase of products.
  • The Company’s liability, if any, is limited to the amount paid by the user for the disputed transaction.

10. Privacy

  • Your use of the website is governed by our Privacy Policy, which outlines how we collect, use, and protect your information.
  • By using our website, you consent to the practices described in the Privacy Policy.

11. Third-Party Links

  • Our website may contain links to third-party websites or services.
  • The Company is not responsible for the content, privacy practices, or availability of these external sites.

12. Changes to Terms

  • The Company reserves the right to update or modify these Terms at any time without prior notice.
  • Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Malaysia.
  • Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Malaysia.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us: