Payment Flow

At Zush Sdn Bhd, we prioritize a secure, efficient, and seamless payment process for all our customers. Whether you’re shopping locally or internationally, our payment system is designed to ensure your experience is smooth and transparent. Below is a detailed explanation of how payments work on our platform:

Step 1: Browse Products

Start by exploring our wide range of custom-made jerseys and other merchandise on our website (www.zush.com.my).

  • Navigate through product categories or use the search bar to find your desired items.
  • Review product details, specifications, and pricing before making a selection.

Step 2: Add to Cart and Proceed to Checkout

  1. Once you’ve selected your product(s):
    • Click on “Add to Cart” to save the item(s) in your shopping cart.
  2. Review your order by visiting the Cart page:
    • Confirm item details (size, color, quantity, etc.).
    • Check the total cost, including any applicable taxes or shipping fees.
  3. Proceed to Checkout:
    • Enter your shipping information (name, address, contact number).
    • Choose your preferred shipping option.

Step 3: Payment Options

At checkout, you can select from multiple secure payment methods:

1. Local Payment Options (Malaysia)

  • Online Bank Transfer (FPX): Transfer directly from your Malaysian bank account.
  • E-Wallets: Pay using popular Malaysian e-wallets (if available).

2. Credit/Debit Card Payment

  • Domestic and Foreign Cards Accepted:
    • Visa, Mastercard, and other major cards are supported.
    • Foreign card payments are automatically detected and processed.

Step 4: Secure Payment Processing

  1. Payment Details:
    • Enter your payment information, including card number, expiry date, and CVV (if applicable).
    • For bank transfers, you will be redirected to your bank’s secure payment page.
  2. 3D Secure Verification (if applicable):
    • For added security, you may be prompted to verify your identity using an OTP (One-Time Password) or other verification methods.

Step 5: Payment Confirmation

  • Once your payment is successfully processed:
    • A payment confirmation receipt will be displayed on the screen.
    • You will also receive a confirmation email with your order details and receipt.

Step 6: Order Processing

After payment confirmation:

  1. Your order will enter our system for processing.
  2. For custom-made jerseys, we will prepare the product according to your specifications.
  3. You’ll receive regular updates on your order status, including a shipping confirmation email with tracking details once your package is dispatched.

Step 7: Shipping and Delivery

  • Depending on your selected shipping option, your order will be delivered within the specified timeframe.
  • Use the tracking number provided to monitor your shipment’s progress.

Frequently Asked Questions (FAQs)

1. Is my payment information secure?

Yes, your payment information is protected through advanced encryption protocols. We use a secure payment gateway to ensure all transactions are safe and compliant with industry standards.

2. What currencies are accepted?

All prices on the website are listed in Malaysian Ringgit (MYR). International customers may see the amount converted to their local currency during the payment process, depending on their card issuer.

3. What happens if my payment fails?

If your payment fails:

  • Ensure your payment details are correct and retry the transaction.
  • If the issue persists, contact your bank or card issuer.
  • You can also reach out to our support team at [email protected] for assistance.

4. Can I cancel my order after making a payment?

Orders can only be canceled before they are processed. Please contact us immediately at [email protected] if you wish to cancel your order.

Why Choose Zush Sdn Bhd’s Payment System?

  • Multiple Payment Methods: Flexible options for local and international customers.
  • Secure Transactions: Advanced encryption ensures your payment information remains confidential.
  • Fast Confirmation: Instant payment verification for a smooth checkout experience.
  • Transparent Costs: No hidden fees; all charges are displayed during checkout.

Need Assistance? Contact Us

If you encounter any issues during payment or have additional questions, feel free to contact our support team: