Shipping and Return Policy

At Zush Sdn Bhd, we are committed to providing a seamless shopping experience. Whether it’s shipping your order or assisting with a return, we ensure clarity and efficiency at every step. Below, you’ll find everything you need to know about our shipping and return policies.

Shipping Policy

1. Domestic Shipping (Malaysia)

  • Delivery Time:
    Orders within Malaysia typically take 5–7 business days after processing. Delivery times may vary depending on your location and courier services.
  • Shipping Fees:
    Shipping charges are calculated during checkout based on the order size and destination. Free shipping may apply for promotions or orders exceeding a specific amount.
  • Tracking Information:
    You’ll receive a tracking number via email or SMS once your order has shipped, allowing you to monitor its progress.

2. International Shipping

  • Delivery Time:
    International orders generally take 10–14 business days to arrive, depending on the destination and customs clearance processes.
  • Shipping Fees:
    Shipping charges vary by destination and package size and are displayed during checkout.
  • Customs and Duties:
    Customers are responsible for any customs fees, taxes, or import duties imposed by their country.

3. Order Processing

  • Processing Time:
    Orders are processed within 10 business days after payment confirmation. Custom-made jerseys may require additional time depending on the complexity of the design.
  • Notifications:
    You’ll receive an email confirmation once your order is processed and shipped.

4. Delivery Issues

If you experience any delays, lost packages, or other delivery issues, please contact us at [email protected]. We’ll work with the courier service to resolve the matter promptly.

Return Policy

We want you to be completely satisfied with your purchase. If there’s an issue with your order, here’s how we handle returns.

1. Eligibility for Returns

  • Custom-Made Items:
    Custom-made jerseys can only be returned if:

    • The item is defective.
    • An error occurred in the customization process.
  • Standard (Non-Custom) Items:
    Non-custom items can be returned within 7 days of receipt if they are unused, unwashed, and in their original packaging.

2. How to Initiate a Return

If you need to return a product, follow these steps:

  1. Contact Us:
    Email us at [email protected] within 7 days of receiving your order. Include:

    • Your order number.
    • A description of the issue.
    • Photos of the product (if defective or damaged).
  2. Approval:
    Our team will review your request and provide instructions if your return is approved.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Returns must be shipped back within 14 days of approval.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund or exchange:

  • Processing Time: Refunds are typically processed within 7–10 business days of approval.
  • Refund Method: Refunds will be issued through the original payment method.
  • Notification: You’ll receive a confirmation email once your refund is processed.

Non-Returnable Items

Certain items are not eligible for returns or refunds:

  • Products that have been used, washed, or altered.
  • Custom-made jerseys that meet the order specifications.
  • Clearance or promotional sale items.

Important Notes

  1. Address Accuracy:
    Ensure that your shipping address is correct when placing your order. Incorrect addresses may result in additional shipping fees or delivery delays.
  2. Damaged Packages:
    If your package arrives damaged, contact us immediately with photos of the packaging and item to resolve the issue.

Need Assistance? Contact Us

If you have any questions or concerns regarding shipping or returns, feel free to reach out to us:

Why Shop with Zush Sdn Bhd?

We are dedicated to delivering exceptional products and providing unmatched customer service. Whether it’s a custom-made jersey or a query about your order, we are here to assist every step of the way.