Refund Policy

At Zush Sdn Bhd, customer satisfaction is our priority. We strive to deliver high-quality products tailored to your specifications. However, due to the personalized nature of our products, we have established the following guidelines to ensure clarity and transparency regarding refunds and returns.

1. Custom-Made Products

Our custom-made jerseys are designed and manufactured based on individual specifications provided by you. As such:

  • No Returns or Exchanges: We do not accept returns or exchanges for custom-made items unless:
    • The product is defective.
    • An error occurred during the production process that does not align with your original order.
  • Accuracy of Specifications: Customers are responsible for ensuring the accuracy of the specifications (size, design, color, etc.) submitted during the order process.

2. Defective or Incorrect Products

If you receive a product that is defective, damaged, or does not match the order specifications, we are happy to assist.

  • Contact Us Within 7 Days: Please notify us within 7 days of receiving the product by emailing [email protected]. Include:
    • Your order number.
    • A description of the issue.
    • Clear photos of the defective or incorrect item.
  • Resolution Options: After verification, you may choose:
    • A replacement of the product.
    • A full refund issued via the original payment method.

3. Conditions for Refunds and Returns

To ensure a smooth refund or return process, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition.
  • Custom-made items are only eligible for refunds or returns if the defect or error is attributable to Zush Sdn Bhd.
  • The refund request must be initiated within 7 days of receiving the item.

4. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Items that have been altered, washed, or used after delivery.
  • Custom-made jerseys that meet the order specifications but are no longer wanted.

5. Refund Processing

Approved refunds will be processed promptly to ensure customer satisfaction.

  • Processing Time: Refunds are typically processed within 7–10 business days after approval.
  • Refund Method: Refunds will be issued via the original payment method used during purchase.
  • Notification: You will receive a confirmation email once your refund has been processed.

6. How to Initiate a Refund or Return

To begin the refund or return process, follow these steps:

  1. Contact Us: Send an email to [email protected] with your order details and a clear description of the issue.
  2. Provide Evidence: Attach photos or documents supporting your claim (e.g., images of defects or errors).
  3. Return Instructions: If required, we will provide return shipping instructions.

7. Responsibility for Return Shipping

  • For Defective or Incorrect Products: Return shipping costs will be covered by Zush Sdn Bhd.
  • For Other Approved Returns: Customers are responsible for the return shipping costs.

8. Exceptions

We reserve the right to decline a refund or return request if:

  • The request does not comply with our refund policy terms.
  • The product shows signs of use or tampering.

9. Contact Us

If you have any questions or need further assistance with a refund or return, please do not hesitate to contact us:

Why Choose Zush Sdn Bhd?

We are committed to providing quality products and excellent customer service. While we take every measure to ensure customer satisfaction, we hope this Refund Policy provides clarity and confidence when shopping with us.